2db77's Privacy Policy

1 Introduction & Scope

2db77 places the highest priority on the privacy of its platform users. This privacy policy ("Policy") explains how we handle your personal information when you use our services through the 2db77 website, mobile interface, or any other digital channel.

This policy applies to all registered and unregistered users of 2db77. By using our platform, you consent to the terms of this policy. If you disagree with any part of this policy, please stop using the platform.

Our platform is strictly for people aged 21 and above. We do not collect personal information from minors, and if we discover that a user is below this age limit, their account will be immediately closed and their data deleted.

2 What Information We Collect

2db77 collects the following types of information to operate its services properly, ensure security, and improve the user experience.

2.1 Information You Provide Directly

What you supply yourself:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification where applicable)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay or bank account number — for transaction processing only)
• Content of messages or complaints sent to support

2.2 Automatically Collected Information

Collected automatically while you use the platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and pages visited
• Login and logout times
• Gaming activity and betting history
• Transaction time, amount, and method

2.3 Cookies & Tracking Technologies

The 2db77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help make your next visit easier and more personalised. You can control or disable cookies from your browser settings, though doing so may reduce the quality of some services.

3 How We Use Your Information

Collected information is used for the following specific purposes:

• Completing account registration and identity verification
• Processing financial transactions and keeping a record of deposits and withdrawals
• Preventing fraud, money laundering, and unauthorised access
• Providing user support and resolving complaints
• Identifying and fixing technical issues on the platform
• Implementing responsible gaming policies (e.g., self-exclusion, limit setting)
• Notifying you about new services, promotions, or important policy changes (only with your consent)
• Improving the products and services on our platform

4 Data Sharing & Disclosure

2db77 does not sell or rent users' personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, and user verification. These partners operate under strict confidentiality agreements and may only use the data for the designated purpose.

4.2 Legal Obligations

We may be required to disclose information in accordance with a court order or a lawful directive from a government or regulatory authority. In such situations we will comply with applicable law.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. In such cases the new controlling entity will also be required to uphold the same privacy standards.

4.4 Security & Fraud Prevention

Limited data may be exchanged with other trusted organisations in the interest of platform security, fraud detection, and prevention of unlawful activity.

5 Data Security Measures

2db77 follows industry-standard technologies and processes to protect your personal and financial information. Our security measures include:

• SSL (Secure Socket Layer) encryption — all data transmission takes place through encrypted channels
• Sensitive data (passwords, payment details) stored in encrypted form
• Regular security audits and vulnerability assessments
• Multi-factor authentication to prevent unauthorised account access
• Server-level firewall and intrusion detection system
• Data access restricted to authorised staff only (Role-Based Access Control)
• Data backup and disaster recovery plan

6 Data Retention Period

2db77 does not retain data beyond the period needed to fulfil the relevant purpose. The general policy is as follows:

• Active account data: for as long as the account remains active
• Closed account data: for a defined period due to legal obligations and dispute resolution
• Transaction records: for as long as required under financial regulations
• Identity verification documents: securely deleted after verification is complete, or retained as legally required
• Support messages and communication history: for a reasonable period for dispute resolution

Once the defined period ends, data is securely deleted or anonymised.

7 User Rights

You have the following rights regarding your personal information, and 2db77 is committed to honouring them:

7.1 Right to Access

You may request to know what information we hold about you at any time. We will provide a copy of the information within a reasonable timeframe.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Send a request through support and we will verify and update it.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some data due to legal obligations or the need to resolve disputes.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. After withdrawal, we will no longer use your information for that purpose.

7.5 Right to Portability

You may request to receive the information you have provided in a common, machine-readable format.

To exercise any of these rights or for any questions, please contact our support team.

8 Payment Data Protection

All financial transactions on 2db77 are handled through bKash, Nagad, Rocket, Upay, and bank transfers. Every payment session is completed through an encrypted connection.

• We do not store any full bank card numbers or payment account passwords
• Payment processing partners operate under their own security standards
• Transaction history is available securely within your account
• If a suspicious transaction is detected, we will notify the user immediately

9 Responsible Gaming & Data Use

2db77 places the highest importance on responsible gaming. Data related to a user's gaming behaviour (betting patterns, session length, loss amounts) is used only for the following purposes:

• Ensuring user safety and identifying potentially problematic gaming behaviour
• Enforcing self-set limits (deposit limits, loss limits, time limits)
• Fulfilling self-exclusion requests
• Improving overall platform safety

Data relating to gaming behaviour is never sold to advertisers or third parties.

10 Third-Party Links & Services

The 2db77 platform may contain links to third-party websites. The privacy policies of those external sites are entirely separate and 2db77 is not responsible for them. We recommend that you read the privacy policy of any third-party site before visiting it.

11 Cookie Policy Details

We use the following types of cookies:

11.1 Essential Cookies

Essential for the core operation of the platform. They are required to maintain login sessions, perform security checks, and load pages. Disabling them will prevent many site features from working.

11.2 Performance Cookies

We collect analytical data to improve the user experience on the site — such as which pages are visited most and where errors occur. The data from these cookies is aggregated and not personally identifiable.

11.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and other personalised settings, so you do not have to reconfigure them each time you visit the site.

12 Protection of Minors

2db77 is strictly for people aged 21 and above. We do not knowingly collect information from any minor. If a minor has registered in any way and we become aware of it:

• The account will be immediately suspended and closed
• All associated data will be securely deleted
• No deposits or bonuses will be retained

If you become aware that a minor is using our platform, please notify our support team immediately.

13 Changes to the Policy

2db77 may update this privacy policy at any time. For significant changes, we will notify users by email or through a notice on the platform. Continued use of the platform after a change will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and stay up to date with any changes to the policy.

14 Contact & Complaints

For any questions, requests, or complaints regarding the privacy policy, please contact our support team. We provide service in both Bengali and English, 24/7.